Question 1

What is gold vermeil?

Accepted Answer

Gold vermeil is a thick layer of 18ct gold over recycled sterling silver. It wears far better than standard plating and is hypoallergenic.

Question 2

Will my jewellery tarnish?

Accepted Answer

Not with normal wear. Avoid perfume, chlorine and cleaning products, and polish with the cloth included in your box.

Question 3

How do I find my ring size?

Accepted Answer

Measure the internal diameter of a ring you already wear, or email us and we'll post you a free plastic sizer.

Question 4

Can I get a piece engraved?

Accepted Answer

Yes — our bar necklace, locket and signet ring can be engraved. Leave your text in the order notes; engraved pieces take 3–5 days extra.

Question 5

Do you ship internationally?

Accepted Answer

We ship worldwide. Europe is £12.95 and the rest of the world £19.95, both fully tracked.

Question 6

What if my order arrives damaged?

Accepted Answer

Email us within 48 hours with photographs and we'll replace it or refund you in full.

Question 7

Is my payment secure?

Accepted Answer

Card details are entered directly with our payment processor over an encrypted connection and never touch our servers.

Question 8

Do you offer gift wrapping?

Accepted Answer

Every order arrives in a black lacquer box with gold foil. Add a handwritten note free of charge in the order notes.

Frequently asked questions